Remote Technical Support
Bridging the gap between our comprehensive yet friendly telephone support service and having an on-site engineer visit your offices, Remote support (often called Virtual Support) gives our technical support team the ability to access your affected IT directly. You can even watch as we 'take over' your PC to detect and resolve your issues.

Remote Support is ideal for businesses that need a fast response to IT issues without the costs of keeping full time in-house IT Support. Remote Support utilises many proactive and reactive methods to ensure you get the most out of your IT equipment.

ActivComputing Remote Support requires installation of remote control software to give us access to your network and provide you with IT support. Remote Support provides your business with the following benefits:

:: Available at a fraction of the cost to recruit full-time
:: Free your time and concentrate on your core business
:: Save time explaining the problem and waiting for engineers
:: No need for engineers to be onsite and in the way of staff or work
:: Immediate response and speedy resolution using remote access technology
:: Act as extension of existing in-house IT department

ActivComputing Remote Support connections to your business network is achieved through latest technology to provide you with complete security and peace of mind. We also have engineers on standby for onsite visits if a problem cannot be resolved remotely. ActivComputing Remote Support provides your business with access to our skilled engineers at anytime when your business requires.

ActivComputing Remote Support can assist you with a range of services including:

:: Network issues
:: Workstation, Laptops and Server issues
:: Retrieving files and documents
:: Adding new users
:: Configuration and installation of devices and services
:: Prevention of most problems through monitoring and proactive methods
:: Regular anti-virus, security and software updates

If you would like to know more about our remote support service or even see our remote service in-action live we can with your consent remotely connect to a workstation/computer for a free demo. Simply contact us via telephone or email.
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  • 3 Eden Vale, Sunderland, Tyne and Wear SR2 7NJ | T: (0191) 514 5932| E: info@activcomputing.com | We manage all of our systems including this website