ActivComputing Fault Reporting Form
ActivComputing offers a simple way to report a fault/problem that you or your business may have.

Simply complete the form below and we will arrange a solution to your reported fault/problem.
Your Name:
Business Name:
Tel Number:
E-mail Address:
Fault Description:

Please describe as best you can
what your fault/problem that
you are experiencing.
Priority: (Type Yes or No) (Is your fault/problem urgent?)
Remote Support: (Type Yes or No) (If required, can we remotely connect to your computer?)
Consent: (Type Yes or No) (Do you have consent from a line manager to request help?)
Agree to Terms: (Type Yes or No) (We have a few simple conditions, please read below)
Conditions of Use:

By using the ActivComputing Fault Reporting form, you agree to pay our hourly charge for our support service. If the support is by remote support connection your fee is £30 per hour + VAT, if an on-site visit is required your fee will be £40.00 per hour + VAT.

You will be invoiced upon the completion of the work on the same day, all invoices will be payable with 30 days, if the invoice is settled within 14 days a discount may apply.

Remote Support Connection:

If we feel from your fault description can be resolved by a remote support connection one of engineers, will contact you and arrange a quick, easy, safe and secure remote connection. This support is the quickest method to attend your problem as our engineer can remotely connect to your computer instantly.

On-Site Visit:

Some faults/problems may require an engineer to visit your site, for example it could be a hardware problem. If an on-site visit is required, our engineer will book a date and time with you on our system.

Receive a call back from ActivComputing
Your Name:
Business Name:
Tel Number:
E-mail Address:
  • 3 Eden Vale, Sunderland, Tyne and Wear SR2 7NJ | T: (0191) 514 5932| E: | We manage all of our systems including this website